Q: What Are The Mattress Sizes?
Twin/Single – 39 x 75 x 10 inches – 47 lbs
Full/Double – 54 x 75 x 10 inches – 62 lbs
Queen – 60 x 80 x 10 inches – 71 lbs
King – 76 x 80 x 10 inches – 86 lbs
Q: What are the dimensions of the box?
A: Serenity – 42 x 18 x 18 inches
Q: What makes AleaSleep unique?
A: AleaSleep uses the finest Canadian made foam technology that results in less transfer of motion and creates the perfect combination of foam layers sold at a fair price. AleaSleep has created the perfect amount of support for your body while using the world’s best foam technology for ultimate comfort throughout your sleep. AleaSleep’s convenient online shopping system and 101 night free trial erases all and any confusion you may have experienced with traditional mattress companies in the past.
Q: Why is AleaSleep so affordable?
A: AleaSleep is here to show you that buying a quality sleep doesn’t have to be expensive or stressful. By cutting out the expensive showrooms and sales staff, we are able to offer exceptional quality at the price you deserve.
Q: Where are the AleaSleep mattresses made?
A: They are designed and hand crafted at our factory in Toronto, On Canada.
Q: What is the 101 night free trial?
A: Try all the products in the comfort of your home for 101 nights from the day you receive them. We do require the customer to try the products for atleast 30 nights in order to give the body time to adjust and the product must be in donatable condition in order to be eligible for a return.
If you decide your AleaSleep mattress or bed frame aren’t for you, we’ll send a courier over to remove the product from your home and either donate it to a local charity or have it recycled.
With all other products, we’ll provide you with a prepaid FedEx label for you to ship your product back to AleaSleep free of charge.
Either way, your original form of payment will be refunded 100 percent.
Q: How do I return my AleaSleep mattress?
A: If you have decided you would like to return your AleaSleep mattress, just send us an email at email@example.com and we will gladly arrange your return.
Q: What type of base should I put my AleaSleep mattress on?
A: The AleaSleep mattresses can be used on any regular boxspring, slatted bed frame, adjustable bed frame, platform bed or directly on the floor.
Q: Can I flip the mattress?
A: The AleaSleep mattresses are designed and built to last with one sided use only.
Q: How can I protect my mattress?
A: A mattress protector sheet is always recommended in order to protect your AleaSleep mattress from any potential damage.
Q: In order to return the mattress do I need to get it back into the box?
A: No you do not. It takes a special machine to compress and roll the mattress. We would come and pick up the mattress from you as is.
Q: What kind of mattresses does AleaSleep offer?
A: AleaSleep has created a unique mattress to suit all types of sleepers. The mattress is a 4 layer foam mattress with a temperature regulated memory foam comfort layer to create the ultimate sleep experience.
Q: How thick are the AleaSleep mattresses?
A: The Serenity is 10.5” thick
Q: How do memory foam mattresses compare to coil mattresses?
A: Memory foam mattresses are known for having much less motion transfer, resulting in a more undisturbed sleep. They also provide unparalleled comfort for your joints.
Q: Are the AleaSleep mattresses organic?
A: It has a luxurious organic cotton top so that you can sleep comfortably knowing you are on high grade organic materials.
Q: How much does shipping cost?
A: Shipping is free. Extra charges may apply to the Territories.
Q: Where does AleaSleep ship too?
A: AleaSleep currently ships across Canada, and will be expanding to the United States soon.
Q: How long does delivery take?
A: Delivery takes between 2-6 business days.
Q: What happens if I miss the delivery?
A: No worries, if the FedEx driver feels it is safe, the package will be left by your door. If not, the driver will try again the following 2 days. If you are still not available after 3 attempts, the package will be dropped off at the nearest FedEx store location where you can pick it up.
Q: My package was damaged when it arrived. What do I do?
A: You should reach out to us at firstname.lastname@example.org so that we can look into solving this issue for you as soon as possible.
Q: Can I schedule delivery for a certain time?
A: We cannot offer specific delivery times. We use FedEx for shipping, meaning the package will arrive in 2-6 business days. We can however try our best to time the release of your order so that it arrives at your place on the desired day. This however is not guaranteed.
Q: Is the box heavy?
A: The box can be considered fairly heavy by some. These are heavy duty luxury mattresses so you may need help to move the box around.
Q: Will I be able to lift it by myself?
A: Depending on how strong you are. Some can move it with no problem and some will require an extra pair of hands.
Q: Do you offer in home setup?
A: We do not have an in home setup service at this time.
Q: What should I do with my old mattress once my AleaSleep mattress arrives?
A: Depending on where you live, most places allow for free curbside disposal. If not we can help look into the best way for you to dispose of your old mattress.
Q: How do I unbox my AleaSleep mattress?
A: Simply cut the box open, remove the cardboard and allow the mattress a few hours to expand back to normal.
Q: When can I sleep on my new AleaSleep mattress?
A: You can sleep on your new mattress the same day although it does take 48 hours to fully return to its original form.
Placing your order
Q: What methods of payment do you take?
A: We accept Visa, MasterCard and American Express
Q: I’m not sure if my payment went through what do I do?
A: Check your email to see if you have received your receipt. If not, you can reach out to us at email@example.com and we will be happy to assist you.
Q: Will I receive a receipt for my payment?
A: Yes, once you have placed your order you will receive an email with your receipt.